Privacy Policy

1. Who We Are

Flowstate Festival is organised by EASTON SWING & UKDC ENTERTAINMENT LTD

Registered Office: 3 North London Business Park, Oakleigh Road South, London, England, N11 1GN

Email: flowstatefest@gmail.com

We are committed to protecting your privacy and handling your personal information in accordance with the UK GDPR and other applicable data protection laws.

2. Information We Collect

When you purchase a ticket or contact us, we may collect:

• Name
• Email address
• Telephone number (if provided)
• Ticket purchase information
• Any information you voluntarily provide when contacting us
  
  

We do not store your payment card details. Payments are processed securely by our payment provider.

3. How We Use Your Information

We use your information to:

• Process and manage your ticket purchase
• Send important event information and updates
• Respond to your enquiries
• Provide customer support
• Comply with legal and accounting obligations
  
  

If you have opted in, we may also send you information about future events, classes and offers. You can unsubscribe from marketing emails at any time using the link included in every email.

4. Legal Basis for Processing

We process your personal data because:

• It is necessary to fulfil our contract with you (for example, providing your ticket).
• It is necessary to comply with our legal obligations.
• Where applicable, you have given your consent to receive marketing communications.

5. Sharing Your Information

We only share your information where necessary, including with trusted service providers such as:

• Ticketing platform providers
• Payment processors
• Email marketing providers
• IT and website service providers
  
  

These providers only process your information on our behalf or as necessary to provide their services.

We do not sell your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Deliver the event and related services;
• Meet legal, tax and accounting obligations;
• Resolve disputes or enforce our agreements.
  
  

Marketing information will be retained until you unsubscribe or request its removal.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent for marketing at any time
• Request a copy of your personal data
  
  

To exercise any of these rights, please contact us using the details above.

8. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage method is completely secure.

9. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use the website.

Some cookies are necessary for the website to function correctly. Others, such as analytics or marketing cookies, are only used where you have given your consent.

You can manage your cookie preferences through your browser settings or our cookie banner.

10. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Email: flowstatefest@gmail.com